PRODUCT DESIGNER

JESS CLAPIER

SENIOR × SHOPIFY
30+
Features Shipped
9
Years Experience
HIGH
Impact Work
Jess Clapier

Curious by Nature,
Designer by Choice

A product designer by day, an avid cyclist by night and early morning. In the office, I am obsessed with turning big, ambiguous problems into simple, elegant solutions. I specialize in designing platforms that scale and bridging the gap between design and engineering.

My approach blends sharp systems thinking with strategic storytelling and a relentless drive for outcomes that actually ship.

Q3–Q4 2025 • HIGH IMPACT

SMS Marketing
Channel

Led end-to-end UX for launching SMS as a marketing channel, expanding Shopify Email into a unified multi-channel messaging platform across 12 countries.

3,102
Merchants
2M+
SMS Sent
$214.5K
GMV
Q4 2024–Q1 2025 • HIGH IMPACT

Drive Online Customers to Retail Locations

Led design for distance-based segmentation in Shopify's Customer Data Platform and omnichannel marketing automations, working closely with frontend, backend, and data engineering.

Merchants can now automatically send targeted messages when online customers are near physical stores, bridging the online-to-offline gap.

01
Discovery
Retail merchant research & opportunity sizing
02
Design
Template design & location targeting UX
03
Launch
Released with POS Checkout integration
Retail
Q4 2025 • HIGH IMPACT

MERLIN:
AI Design
Advisor

Built an AI-powered design decision capture system that learns from prototyping choices to make better recommendations over time.

1,028
Agent Lines
3
Build Modes
Shipped
Status
Sidekick Email AI
Q3–Q4 2025 • HIGH IMPACT

Sidekick AI Integration for Email Editor

Led UX for integrating Shopify's AI assistant (Sidekick) into the Email editor, enabling merchants to edit emails through natural language commands—solving the pain point that bulk section editing wasn't possible.

01
Research
Blank template usage analysis
02
Design
Natural language editing workflows
03
Evaluation
LLM judge framework & testing

Capabilities

01

Product Design

End-to-end product design from concept to launch. Specializing in complex enterprise tools and 0→1 features.

02

Frontend Development

Ships production code. Decently proficient in frontend technologies such as react, js, css, and html. (Especially for a designer)

03

Cross-functional Leadership

Workshop facilitation, team coordination, and strategic alignment across disciplines.

04

UX Strategy

User research, data analysis, and strategic decision-making for high-impact outcomes.

05

AI Integration & Automation

Designs and builds AI-powered tools and agents. Experience creating intelligent systems that learn from user behavior.

06

Design Systems & Operations

Develops design infrastructure, component libraries, and workflow tools. Builds systems that scale.

Reel Two

Outside Shopify

Side projects, design explorations, and creative experiments

Beyond the Desk

Let's Connect

Story Tyke
RevMan Project
RevMan Design
Stories App
Mixer Design
Crimson Mock 1
Crimson Mock 2
Crimson Mock 3
Crimson Mock 4
Screenlake 1
Screenlake 2
Screenlake 3
V School 1
V School 2
V School Detail
The Floor - View 1
The Floor - View 2
The Floor - View 3
Sim Animation
StayPlay App 2